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Voxblock Support

Come to our help centre to find answers to your questions. Easily get in touch with people that are here to help with any questions you may have before or after you have bought your Voxblock.

Help Centre | Find answers

How do I set up my Voxblock player?

Do I need batteries to use my Voxblock?

Do I need an internet connection to use my Voxblock?

Do I need Bluetooth connectivity to use my Voxblock?

How do I listen to audiobooks on my Voxblock?

How do I stop or change the audiobook I’m listening to?

How do I play, pause, or skip an audiobook on my Voxblock?

How do I activate ‘bedtime mode’ on my Voxblock?

My Voxblock has run out of charge, how do I charge it?

How long will my Voxblock last on a single charge?

Getting started

What do the status lights mean?

What do the different battery lights mean on my Voxblock?

Voxblock display icons

I’ve lost my token card, how can I get a new one?

How do I redeem my tokens?

What is Voxblock's Token Scheme

Voxblock's Token Scheme

What is your refer a friend scheme?

How does Voxblock’s referral scheme work?

Voxblock's Refer a Friend Scheme

Is my Voxblock robust enough to travel with?

Do I need to have anything set up in advance when travelling with my Voxblock?

Is my Voxblock waterproof?

Do I need specific headphones to listen to my Voxblock?

Travelling with Voxblock

Who will be delivering my order?

How long will my order take to arrive?

How can I track my delivery?

How do I edit or cancel my order?

What countries do Voxblock deliver too?

What do I do if my order arrives damaged?

Deliveries

What is Voxblock’s return policy?

How do I start my return?

Are there any items I can’t return?

I’ve returned my item(s), what happens next?

What is Voxblock’s Happiness Guarantee?

Returns

Can I recycle the Voxblock packaging?

How long will my Voxblock player last?

Sustainability

How can I control what my child is listening to?

What age is Voxblock suitable for?

Safety

Do you have a schools programme?

Do you have a discount for schools?

Schools

We'll guide you through setting up your player, listening to your audiobooks, charging, and basic controls.

A handy guide to the display icons on your player.

Information on Voxblock's token scheme, including how it works and what to do if you've lost your token collection card.

Information about Voxblock's Refer a Friend Scheme, including what it is and how it works.

A handy place for all travel concerns and questions.

A guide to delivery options, making changes to your order, and our delivery policies.

A guide to our return policies and procedures.

Information on sustainability at Voxblock.

All safety information regarding our player and audiobook range.

Includes information on school discounts and programme.

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