Main site

Starter Pack

Audiobooks

Voxblock Support

<span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-alternates: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please get in touch with us at&#xA0;<a href="mailto:hello@voxblock.co.uk" style="text-decoration: none;"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); background-color: transparent; font-weight: 400; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-alternates: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">hello@voxblock.co.uk</a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-alternates: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;and our team will get back to you as soon as possible.&#xA0;

Please get in touch with us at hello@voxblock.co.uk and our team will get back to you as soon as possible.

What do I do if my order arrives damaged?

Deliveries

How do I set up my Voxblock player?

Do I need batteries to use my Voxblock?

Do I need an internet connection to use my Voxblock?

Do I need Bluetooth connectivity to use my Voxblock?

How do I listen to audiobooks on my Voxblock?

How do I stop or change the audiobook I’m listening to?

How do I play, pause, or skip an audiobook on my Voxblock?

How do I activate ‘bedtime mode’ on my Voxblock?

My Voxblock has run out of charge, how do I charge it?

How long will my Voxblock last on a single charge?

Getting started

What do the status lights mean?

What do the different battery lights mean on my Voxblock?

Voxblock display icons

I’ve lost my token card, how can I get a new one?

How do I redeem my tokens?

What is Voxblock's Token Scheme

Voxblock's Token Scheme

What is your refer a friend scheme?

How does Voxblock’s referral scheme work?

Voxblock's Refer a Friend Scheme

Is my Voxblock robust enough to travel with?

Do I need to have anything set up in advance when travelling with my Voxblock?

Is my Voxblock waterproof?

Do I need specific headphones to listen to my Voxblock?

Travelling with Voxblock

Who will be delivering my order?

How long will my order take to arrive?

How can I track my delivery?

How do I edit or cancel my order?

What countries do Voxblock deliver too?

What is Voxblock’s return policy?

How do I start my return?

Are there any items I can’t return?

I’ve returned my item(s), what happens next?

What is Voxblock’s Happiness Guarantee?

Returns

Can I recycle the Voxblock packaging?

How long will my Voxblock player last?

Sustainability

How can I control what my child is listening to?

What age is Voxblock suitable for?

Safety

Do you have a schools programme?

Do you have a discount for schools?

Schools

What do I do if my order arrives damaged?Updated 2 years ago