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Voxblock Support

<span style="font-size:11pt;font-family:Arial;color:#0e101a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you have lost or misplaced your token card, please fill in the contact form below or pop us an email at&#xA0;<span style="font-size:11pt;font-family:Arial;color:#4a6ee0;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">hello@voxblock.co.uk<span style="font-size:11pt;font-family:Arial;color:#0e101a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;and we&#x2019;ll get a new one sent out to you.&#xA0;

If you have lost or misplaced your token card, please fill in the contact form below or pop us an email at hello@voxblock.co.uk and we’ll get a new one sent out to you.

I’ve lost my token card, how can I get a new one?

Voxblock's Token Scheme

How do I set up my Voxblock player?

Do I need batteries to use my Voxblock?

Do I need an internet connection to use my Voxblock?

Do I need Bluetooth connectivity to use my Voxblock?

How do I listen to audiobooks on my Voxblock?

How do I stop or change the audiobook I’m listening to?

How do I play, pause, or skip an audiobook on my Voxblock?

How do I activate ‘bedtime mode’ on my Voxblock?

My Voxblock has run out of charge, how do I charge it?

How long will my Voxblock last on a single charge?

Getting started

What do the status lights mean?

What do the different battery lights mean on my Voxblock?

Voxblock display icons

How do I redeem my tokens?

What is Voxblock's Token Scheme

What is your refer a friend scheme?

How does Voxblock’s referral scheme work?

Voxblock's Refer a Friend Scheme

Is my Voxblock robust enough to travel with?

Do I need to have anything set up in advance when travelling with my Voxblock?

Is my Voxblock waterproof?

Do I need specific headphones to listen to my Voxblock?

Travelling with Voxblock

Who will be delivering my order?

How long will my order take to arrive?

How can I track my delivery?

How do I edit or cancel my order?

What do I do if my order arrives damaged?

What countries do Voxblock deliver too?

Deliveries

What is Voxblock’s return policy?

How do I start my return?

Are there any items I can’t return?

I’ve returned my item(s), what happens next?

What is Voxblock’s Happiness Guarantee?

Returns

Can I recycle the Voxblock packaging?

How long will my Voxblock player last?

Sustainability

How can I control what my child is listening to?

What age is Voxblock suitable for?

Safety

Do you have a schools programme?

Do you have a discount for schools?

Schools

I’ve lost my token card, how can I get a new one?Updated a year ago